Shipping & Delivery Information
Below you will find some information relating to shipping and deliveries. If you require more information please contact our sales team who are on hand to support you.
General FAQ's
Will I get a VAT invoice with my goods?
All VAT Invoices are sent the day after despatch.
There is a problem with the shopping basket. What should I do?
Our site like many others uses standard technology called "Cookies". In order for our site to work correctly your Web browser needs to be set to enable cookies. The cookies enable us to identify that you have visited our website and stores information about the products you visit. We do not use them for any other purpose.
Why do you we deliver online purchases to the registered card address only?
We only deliver to the cardholders to help reduce fraud. This is standard business practice and is in the interest of both the card holder and ourselves. Please note that if you wish us to deliver to an alternative address we will require payment by cheque. In this instance please select "offline order" and forward your cheque with a copy of the order.
What payments do we accept?
You can pay online using Visa, Delta, Electron, MasterCard, Switch, Solo, Maestro, JCB or by cheque posted to Arnott Handling Equipment Limited, Ferro Fields, Scaldwell Road Industrial Estate, Brixworth, Northants. NN6 9UA. The payment method required must be selected at point of order.
In the case of Adjustable feet of any type, Feet inserts, Flange bearings or Quick release mechanisms the funds will not be debited from your account until the date of despatch. However where the goods are manufactured to suit customer specific sizes, as is the case with Plastic, Stainless steel or Aluminium gravity rollers or Enclosed type gravity rollers the funds will be debited when the order is first received. This is to minimise the possibility of fraudulently placed orders for fictitious goods. Please note that with these rollers the goods would normally be despatched within 5 working days of receipt of order.
What if I live outside of the UK & Ireland?
We accept orders from outside the U.K. Your credit card will be debited in £Sterling and converted by your Credit Card Company at their conversation rate into your currency.
When will I get my goods?
Our Customer Service team will contact you to advise on the ETA of your order . When items are in stock and available without manufacturing we will aim to despatch within 3 – 5 working days.
What if I wish to return my purchase?
You may return purchases of Non Manufactured goods within seven days of receipt provided that they are in an "as new" in re-saleable condition (meaning unused and in original packaging, showing no sign of damage.
Manufactured goods will be credited if they are found to be faulty on inspection, or not to the specification requested.
We will refund the full value of the goods only, within 30 days unless the goods are deemed faulty after our inspection. Goods must be returned in original packing, unmarked or damaged. We cannot be held responsible for any damage that occurs to any item whilst the goods are in transit.
If you wish to return a product for any reason please first make contact with our Customer services department on +44 (0) 1604 882232. Please indicate the reason for return and include a copy of your invoice with the goods. Customised products (Plastic, stainless steel, mild steel, Aluminium and enclosed type gravity rollers) are excluded from this offer.
How do I make a complaint?
We work hard to ensure that you will not have any need to make a complaint. If however for any reason you are dissatisfied with any stage of our service then we want to hear about it. You may wish to contact by telephone on +44 (0)1604 882232.
Delivery Charges
The delivery charge on all e-commerce purchased items is advised at the point of order. The charge is based on the weight, the size, the service requested and the destination of the goods. The weight of the purchased items are also shown at the point of order.
We can deliver to UK mainland, Scottish Highlands & Islands (2 day service), Isle of Man (2 day service), Isles of Scilly (2-3 day service), Isle of Wight (Next day) and the Channel Islands (2 day service).
For all deliveries to the Republic of Ireland and Northern Ireland we offer a customer collection service only. Please contact us directly for more details on how to arrange this.
For all offshore deliveries, the maximum parcel dimensions and weight are 1200 mm long x 600 mm wide x 800 mm high, weight 30 kg per parcel.
Time of delivery
When goods are ready to be despatched as a standard all parcels being delivered to the UK mainland are on a next day delivery service with the goods being delivered before 5 p.m.
Also, at the point of order, you may select from the following chargeable additional premium services.
- Delivery by 9.30 a.m. (10.30 a.m. Scotland) Mon - Fri
- Delivery by 12.00 p.m. Mon - Fri
- Delivery by 12.00 p.m. Mon - Fri
- Saturday by 9.30 a.m.
- Saturday by 12.00 p.m.
Please note these options are only available for delivery on the U.K mainland.
For items NOT ordered via the e-commerce method, if requested you will be advised of the carriage charge once the weight has been established.
Need our help?
We are here to support you. Contact us today if you need any additional information.